Effective date: June 2026
Governing law: Republic of Kenya
Data controller: Katulu Africa Safaris
Katulu Africa Safaris respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. It applies to information collected through our website at katulusafari.com, by email, by telephone, and through WhatsApp.
1. Who We Are
Katulu Africa Safaris is the data controller for personal information collected through this website and in the course of our business operations.
- Email: info@katulusafari.com
- Telephone and WhatsApp: +254 705 936 171
- Website: katulusafari.com
2. What Information We Collect
We collect personal information that you provide directly to us when you submit an enquiry, make a booking, contact us by telephone or WhatsApp, or subscribe to our newsletter.
The types of information we collect include: full name, email address, telephone number, country of residence, travel dates and preferences, number and ages of travellers in your group, passport details where required for booking, dietary requirements and health information relevant to your safari, and payment details.
We may also collect non-personal data automatically when you visit our website, including IP address, browser type, pages visited, and duration of visit, through website analytics tools.
3. How We Use Your Information
We use your personal information to process and manage your booking, communicate with you about your itinerary and travel requirements, process payments, respond to enquiries, and comply with legal obligations. Where you have consented, we may also send marketing communications about our services.
We do not use your personal information for automated decision-making or profiling.
4. Lawful Basis for Processing
- Contract: processing necessary to fulfil your booking and deliver the services you have purchased
- Legitimate interests: responding to enquiries, improving our services, and preventing fraud
- Legal obligation: complying with applicable laws and regulations
- Consent: where you have opted in to receive marketing communications from us
5. Who We Share Your Information With
We share your personal information with third parties only where necessary to deliver your safari or trekking services, including accommodation providers, licensed ground handlers, national park authorities for permit purposes, and payment processors.
We do not sell your personal information to third parties or share it for their own marketing purposes.
6. How Long We Keep Your Information
Booking records are typically retained for seven years after the date of travel in accordance with Kenyan legal and tax requirements. If you withdraw marketing consent, we will remove you from our mailing list promptly.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information, object to marketing processing, and withdraw consent at any time. To exercise any of these rights, contact us at info@katulusafari.com. We will respond within 30 days.
8. Cookies and Security
Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can control cookie settings through your browser.
We take appropriate technical and organisational measures to protect your personal information. No method of internet transmission is entirely secure, but we use commercially reasonable measures to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.